Who is responsible for repairing the meter box?

Ritherdon started designing door and frame units nearly 40 years ago. At that time the answer to this question was clear. The electricity (and gas) boards owned the meter box and were responsible for them. Then came deregulation, and these organisations were no longer necessarily the billing company, so they no longer had this responsibility.

It’s an important question because an external meter box may be a convenient solution for locating gas and electricity meters on social housing properties but, unfortunately, they are susceptible to damage as they are usually made of plastic.


Maintenance responsibilities can sometimes become unclear. These quotations from the Wiring Regulations (17th ed) help clarify things:

For the electricity meter box:

Regulation 416.2.3, IEE Wiring Regs. 17th ed.

  • “A barrier or enclosure shall be firmly secured in place and have sufficient stability and durability to maintain the required degree of protection and appropriate separation from live parts…”

Regulation 416.2.4, IEE Wiring Regs. 17th ed.

  • “Where it is necessary to remove a barrier or open enclosure or remove parts of enclosures, this shall be possible only:

(i) by the use of a key or tool, or…”

The Wiring Regs are the rules that all electricians must work to, and a meter box without a door clearly contravenes regulations 416.2.3. and 416.2.4. These clearly indicate that there is a responsibility to maintain and repair electricity meter boxes.

Need to repair an electric meter box? Shop now for all the electric meter box repair units available from Ritherdon.

For the gas meter box:

There is a corresponding set of regulations for gas installations called The Gas Safety (Installation and Use) Regulations 1998. These give guidance on the need to protect the gas meter (Reg 7 – protection against damage) and suitable design of the meter box (Reg 13 – meter housings).

For more information on where the responsibility for repair lies we contacted the Institute of Gas Engineers and Managers (IGEM) and they kindly gave us the following advice:

“Under paras 3 and 5 of Schedule 2B, the Gas Code of the Gas Act 1986, the consumer is responsible for taking ‘proper care of the meter’ and ensuring the gas meter is adequately housed either within a building comprised in the premises or ….‘in a separate meter house or other accommodation outside a building comprised in the premises which is approved by the transporter…’

Gas meter boxes can be installed by the homeowner before the supplier installs the supply, or the gas supplier might install the meter box through some agreement with the consumer. However, once the meter box is installed it appears that the consumer (usually the property owner) is responsible for its maintenance.

Need to repair a gas meter box? Shop now for all the gas meter box repair units available from Ritherdon.


Damaged meter box     Repaired meter box

Although it was outside his area of expertise, the IGEM Technical Officer we spoke to said that similar principles apply to electricity meter boxes.

If you have any more information on where the responsibilities lie, please let us know as we are frequently asked this question and want to keep this page as up to date as possible.

We’d like to thank Victoria Eustace at Owen White Solicitors in Slough for highlighting to us that the Gas Act 1996 was actually from New Zealand and also the Technical Officer at the IGEM who helped with our most recent research.

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